Supreme Networks – Terms of Sale
These Terms & Conditions apply to purchases, quotations, orders and transactions made with Supreme Networks. By placing or confirming an order, the customer agrees to the applicable terms stated below together with any specific conditions provided on the quotation or invoice.
1. Quotations & Pricing
All quotations are subject to product availability and validity periods stated on the quotation.
Prices may change due to supplier pricing, exchange-rate movements, taxes, duties or other market factors. Once an order has been confirmed and accepted under the stated terms, the applicable quotation or invoice will govern that transaction.
Unless otherwise stated, applicable taxes will be indicated on the quotation or invoice.
2. Product Availability
Product availability is subject to confirmation at the time an order is placed.
Displaying a product on our website does not necessarily guarantee immediate stock availability.
Where a product is unavailable, our team may recommend a suitable alternative or advise on sourcing through a Back-to-Back Order.
3. Order Confirmation
Customers are responsible for reviewing the product model, description, specifications, quantity, price and delivery requirements before confirming an order.
An order is considered confirmed once the applicable payment or other agreed order-confirmation requirements have been completed.
4. Payment
Payment must be made using the approved payment methods and payment details provided by Supreme Networks.
Depending on the transaction, accepted payment methods may include bank transfer, PesaLink, RTGS, EFT and cheque.
Cheque payments must clear before goods are released unless otherwise agreed in writing.
Customers should always verify unexpected changes to payment instructions directly with Supreme Networks before making payment.
5. Back-to-Back Orders
Back-to-Back Orders apply to products sourced specifically against a customer’s confirmed requirements, including specialized products, specific models, large quantities or products not immediately available from our regular stock.
A 60% upfront payment is required to confirm a Back-to-Back Order and initiate procurement.
The remaining 40% balance is payable after delivery, unless different terms are expressly stated on the applicable quotation.
Back-to-Back Orders Are Final
Customers must carefully confirm all product models, specifications, quantities and other requirements before approving the quotation and making payment.
Once a Back-to-Back Order has been confirmed and procurement has commenced, the order cannot be changed or cancelled.
6. Delivery
Supreme Networks provides delivery within Nairobi and can arrange delivery to other locations across Kenya.
Delivery charges, where applicable, depend on the destination, size and weight of the order and delivery method.
Any delivery dates or lead times provided are estimates unless expressly confirmed otherwise in writing.
Delivery may be affected by supplier schedules, courier operations, transport conditions or circumstances outside our reasonable control.
7. Inspection Upon Delivery
Customers should inspect products upon delivery or collection and confirm that the products and quantities correspond with the applicable delivery documentation.
Visible damage, missing items or other apparent discrepancies should be reported promptly.
8. Warranty
Warranty coverage varies depending on the product, brand and manufacturer’s applicable warranty terms.
Warranty generally covers qualifying manufacturer-related defects and does not normally cover physical damage, liquid damage, misuse, improper installation, electrical damage, unauthorized repairs, modification, negligence or normal wear and tear.
Products submitted under warranty may require technical assessment before a repair, replacement or other applicable remedy is approved.
9. Returns & Exchanges
Returns and exchanges are subject to the applicable Supreme Networks Return & Refund Policy and any manufacturer-specific conditions.
Products should not be returned without first contacting our team for guidance.
Products sourced specifically through a confirmed Back-to-Back Order cannot be returned simply because the customer changes their mind, no longer requires the product, or selected the incorrect model or specification, subject to any rights that cannot lawfully be excluded.
10. Product Information
We aim to provide accurate product descriptions, specifications, images and other information.
However, manufacturers may change product specifications, packaging, accessories, software or design without prior notice.
Customers purchasing products for a specific technical requirement are encouraged to confirm critical specifications before placing an order.
11. Compatibility
Customers are responsible for confirming that products are compatible with their intended equipment, systems, software or infrastructure.
Our team can provide product guidance where possible, but customers should communicate all important technical requirements before confirming an order.
12. Data & Configuration
Customers are responsible for backing up important data and configurations before submitting devices for warranty assessment, repair or technical service.
We cannot guarantee preservation of data, software, settings or configurations during diagnosis, repair or replacement.
13. Collection of Orders
Customers collecting orders should confirm that the order is ready before visiting our premises.
Proof of purchase, order details or appropriate authorization may be requested before goods are released.
14. Limitation of Responsibility
To the extent permitted by applicable law, Supreme Networks will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any customer rights or obligations that cannot lawfully be excluded under applicable Kenyan law.
15. Changes to These Terms
Supreme Networks may update these Terms & Conditions from time to time.
The terms applicable to a particular confirmed transaction will be those communicated or applicable when that transaction was entered into, together with any specific terms contained in the relevant quotation or invoice.
16. Contact Us
For questions regarding an order, quotation or these Terms & Conditions, please contact:
Supreme Networks
Phone: 0711 664 906
Email: [email protected]
Location: Queensway House, 3rd Floor, Kaunda Street, Nairobi, Kenya