Return and refunds policy
At Supreme Networks, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, you may return it for a refund or exchange within 72 hours from the purchase date.
Return
To be eligible for a return, the item must be;
- in its original condition,
- unused,
- in its original packaging.
- To initiate a return, please contact our customer service team at [insert email or phone number] and provide your order number, the item(s) you wish to return, and the reason for the return. Once we receive your request, we will provide you with a return label to ship the item(s) back to us.
Refunds:
Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 48 hours.
If your refund is rejected, we will contact you to discuss your options.
Exchanges:
If you wish to exchange an item, please contact our customer service team on [email protected] or call 0711664906 and provide your order number, the item(s) you wish to exchange, and the reason for the exchange. Once we receive your request. Once we receive the item(s), we will process your exchange and ship the replacement item(s) to you.
Reasons under which a customer’s order may not qualify for an exchange
- Non-eligibility: The product you wish to exchange may not be eligible for an exchange, as per our return and refund policy. Please review our policy carefully before initiating an exchange.
- Damaged or used products: If the product you wish to exchange has been used, damaged, or altered in any way, it will not be eligible for an exchange. The product must be in its original condition, unused, and in its original packaging.
- Incorrect or incomplete information: If you provide incorrect or incomplete information while requesting an exchange, we may not be able to process your request. Please provide accurate and complete information to avoid delays or cancellations.
- Late or missed exchange request: If you fail to request an exchange within the specified time frame, your order may not be eligible for an exchange. Please review our return and refund policy for our exchange request deadlines.
Shipping Costs:
Supreme Networks is not responsible for any shipping costs associated with returns or exchanges, except in cases where we have made an error with your order.
Contact Us:
If you have any questions or concerns about our return and refund policy, please contact us on our email [email protected] or call 0711664906. We are here to help you!